Shipping policy

Order Processing
All orders are processed within 3 business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays begin processing the next business day. You’ll receive a confirmation email when your order is placed and another when it ships.

Shipping Times
Once your order ships, delivery usually takes 7–12 business days. Including processing, please allow about 10–15 business days in total for your order to arrive. These times are estimates and are not guaranteed. Delays can happen during peak seasons, holidays, bad weather, or for other reasons outside our control.

Tracking
Once your order ships, we’ll email you a tracking number. Tracking may take 24–48 hours to update after shipment.

Shipping Address
Please make sure your shipping address is complete and correct before placing your order. Maisine is not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email us right away. We can only update the address if your order hasn’t shipped yet.

Lost, Stolen, or Damaged Packages
Maisine is not responsible for packages that are lost, stolen, or damaged in transit. Once an order is handed to the carrier, the risk of loss passes to the customer. If your package is marked as delivered but you can’t find it, please check with neighbors and your local post office, then contact the carrier directly to file a claim.

Questions
For any questions about shipping, contact us at Maisineco@outlook.com.