Refund policy
Refund Policy
At Maisine, we want you to love every purchase. If something isn’t right, you may request a return within 14 days of receiving your order.
Eligibility
To qualify for a return, items must be:
- Unopened, unused, and in their original packaging
- In the same condition you received them
- Accompanied by proof of purchase
Opened or used items are not eligible for a return or refund.
How to Start a Return
Email us at Maisineco@outlook.com with your order number and the reason for your return. We’ll reply with return instructions. Items sent back without first contacting us will not be accepted.
Refunds
Once we receive and inspect your return, we’ll email you to confirm. If your return is approved, the refund will go back to your original payment method within 5–10 business days. Shipping costs are non-refundable, and return shipping is the customer’s responsibility.
Damaged or Lost Items
Maisine is not responsible for items that are damaged, lost, or stolen during shipping. Once an order is handed to the carrier, any shipping claim must be made directly with the carrier. Please make sure your shipping address is correct before you place your order.
Questions
For any questions about this policy, contact us at Maisineco@outlook.com.